Responsible Gambling at Total Casino

Gambling is entertainment. It is the thrill of the moment, the anticipation of the spin, the social experience of a live table. But for gambling to remain a positive part of your life, it requires awareness, clear limits and an honest understanding of when it is time to stop. At Total Casino, responsible gambling is not a legal formality — it is a core principle embedded in the way we build and operate our platform.

We provide a range of practical tools that put you in control of your own gaming activity, and we work alongside the official Danish regulatory authorities and support organisations to ensure that help is always within reach for anyone who needs it. Gambling on this platform is strictly reserved for adults aged 18 and over.

Total Casino gives you direct access to a set of practical controls designed to help you maintain a healthy relationship with gambling. All of these features are available in your account settings and can be adjusted at any time. You set the boundaries, and we enforce them.

ROFUS (Register Over Frivilligt Udelukkede Spillere, or the Register of Voluntarily Excluded Players) is a national self-exclusion register administered by Spillemyndigheden, the Danish Gambling Authority. When you register with ROFUS, you are automatically excluded from every online casino, betting site and land-based casino operating under a Danish licence. You do not need to contact each operator individually — a single registration covers them all.

Registration is carried out at rofus.nu using your MitID and is completely free and confidential. You can choose an exclusion period of anywhere from a short break up to five years, or opt for a permanent exclusion. The block takes effect immediately upon registration, whether you attempt to play via mobile, desktop or in person.

More than 10,000 Danish players have used ROFUS. It is a practical, low-barrier tool that removes the friction from seeking help and gives you a concrete, enforced pause when you feel you need one.

Gambling problems rarely appear overnight. They develop gradually, and the changes can be difficult to notice when you are in the middle of them. The warning signs below may indicate that gambling has started to take up more space in your life than is healthy.

• You are gambling with money you cannot afford to lose.
• You chase losses by continuing to gamble after losing. It is important to understand that every game is independent. Previous losses have no bearing on future outcomes, and there is no such thing as being "due a win".
• You are lying to family or friends about how much you gamble or how much you have lost.
• Gambling occupies your thoughts throughout the day and you find yourself constantly planning your next session.
• You have tried to stop or cut down but have not been able to.
• You are neglecting work, studies or important relationships because of time or money spent on gambling.
• You are borrowing money or selling possessions in order to fund gambling activity.

If any of the above resonates with your situation, we strongly encourage you to take the next step and reach out for support. Seeking help is not a sign of weakness. Problem gambling is a recognised health issue, and free, professional assistance is available throughout Denmark.

If you are concerned about your gambling, or about someone close to you, there are free, professional and confidential services available in Denmark. The earlier you reach out, the easier it is to address the situation before it escalates further.

StopSpillet is the primary counselling service for gambling-related issues in Denmark and is operated directly by Spillemyndigheden. You can call anonymously on 70 22 28 25 or start a live chat session at stopspillet.dk. There is no waiting list, and all conversations are strictly confidential. The service also offers a free self-assessment consisting of nine questions that can give you a clear picture of your current gambling habits.

Denmark has 13 publicly funded treatment centres for gambling addiction, several of which also provide online treatment programmes, meaning you can access professional help regardless of where you are based. Treatment is free and does not require a referral from a doctor. If you are unsure where to start, StopSpillet can guide you towards the right resource for your specific situation.

Total Casino operates in full compliance with the requirements set by Spillemyndigheden for online casinos serving players in Denmark. This means we actively monitor player behaviour and are required to intervene when patterns suggest potential harm. Our obligations include:

• Checking all players against the ROFUS register at registration and on an ongoing basis during play.
• Providing clearly visible and accessible limit-setting tools directly within every player's account.
• Training our support staff to handle enquiries from players who may be in a vulnerable situation with sensitivity and without judgement.
• Displaying prominent links to responsible gambling resources and support organisations throughout the platform.
• Never permitting play funded by credit that the player does not have access to in their verified account.

Gambling should be enjoyable, and we want it to stay that way. If you are ever uncertain about whether your gambling is healthy, you are always welcome to contact our support team, who can walk you through the tools available and help you find the right level of support for your needs.