For most questions, live chat is the clear first choice. The chat begins with a virtual assistant that handles the most common queries automatically. If your question requires a human agent, you are connected smoothly and without delay. To make the handover as quick as possible, it helps to have your username and a brief description of the issue ready before you start the chat session.
If you choose to contact us by email, attaching any relevant screenshots or transaction IDs with your message will significantly speed up the process. It reduces the need for back-and-forth follow-up questions and helps our team understand your situation fully from the first read. All email enquiries are handled on weekdays within 24 hours. More complex cases involving withdrawals, identity verification or account disputes may occasionally require up to 48 to 72 hours for a thorough resolution.
Before you get in touch
A large number of questions can be answered immediately by visiting our FAQ section, which is available around the clock and covers topics ranging from how to claim a bonus and which payment methods are supported, to how MitID verification works and what ROFUS self-exclusion involves. It is always the quickest first step and requires no waiting whatsoever. Our support team speaks both English and Danish, so you can reach out in whichever language you are more comfortable with.
